1. Collection of your personal information
We may collect personal information that you provide us when:
purchase, order, return, exchange or request certain information about our products and services; – contact us or provide us with comments or suggestions; – visit our Site or participate in another feature of our Site.
We may also collect personal information about you from service providers who provide us with e-commerce related services related to the Site. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. In addition, we will use your contact information to send you newsletters, emails, push notifications and in-app notifications about our products, services, sales and special offers if you sign up to receive them and have not opted out.
We may combine information we obtain about you through our websites with the information obtained through our apps for the purposes described above.
We also may use the information we obtain in other ways for which we provide specific notice at the time of collection or otherwise with your consent. We require certain essential information so that we can provide services to you, so if you do not provided such information to us or remove it from our site or ask us to remove it we will not be able to provide the services to you.
We would like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers.
2. Legal grounds for data processing
If we collect and use your Personal Data in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our Sites and services, manage our relationship with you and communicate with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our Sites and our services, undertaking marketing, or for the purposes of ensuring the security of our Sites and services and detecting or preventing illegal activities such as fraud. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.
If we ask you to provide Personal Data to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data). In some instances, you may be required to provide us with Personal Data for processing as described above, in order for us to be able to provide you all of our services, and for you to use all the features of our Sites.
We must obtain your explicit consent in order to process the Special Categories of Personal Data and to use automatic profiling and artificial intelligence processing and training. We obtain your consent by you signing up to the service and accepting the Terms & Conditions. If you choose to withdraw your consent in accordance with the Your rights section below, we will be unable to provide our services to you.
In certain cases we retain your Personal Data as long as we have an ongoing legitimate business need to do so for example to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws. When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymise it or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.
If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Data, please contact us on firstname.lastname@example.org
3. International transfers of personal data
4. Your rights
You have the following data protection rights, which you can exercise at any time by contacting us on support.igloo.today, below: – the right to access, correct, update or request deletion of your personal data; – the right to object to processing of your personal information when it is based on our legitimate interests provided that there are no compelling reasons for that processing, and separately the right to object to direct marketing; – the right to ask us, in some situations, to restrict processing of your personal information or request portability of your personal information; – the right to opt-out of marketing communications we send you at any time.
You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us on email@example.com – If we have collected and process your personal information with your consent, then you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. – The right to complain to a data protection authority at any time about our collection and use of your personal information. For more information, please contact your local data protection authority. We ask that you bring any complaints or concerns to our attention and allow us time to resolve the issue before you raise that concern with a data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected. We will adhere to updating, providing information or deleting your account within 30 days of request.
6. Experiment X web site and third parties
Like most retailers, as you visit our websites, we are collecting information about that visit. This information may include your IP address, the type of device and software used to access our Site, your internet service provider, how you interact with our Site such as what pages you visit or what links you follow to arrive on or leave our Site.
We collect this information to improve our delivery of information and services to you. In order to collect this information, we utilize technology from third party companies like Google. This software is employed to evaluate – anonymously and in aggregate – how people use the Experiment X family of websites. We gather this information to make sure the websites are optimized based on the technologies the majority of people are using to access our websites.
7. Disclosure of personal information
We may conduct direct marketing of Experiment X’s products or services via email, direct mails, telemarketing, fax and /or other form of communication to you. We may provide your personal information to any of our affiliated businesses. We enter into marketing relationships with advertisers or other companies that provide products or services that we believe may be of interest to our customers. With your consent we may send you mail, email or call you with information about product and services offered by these advertisers or other companies if you have provided us with your name and address, email address or phone numbers. If you no longer wish to receive any future promotional or direct marketing materials from Experiment X or any of our affiliated businesses, or do not wish to receive such materials through any particular means of communication, please send your request to Experiment X Customer Services through the following communication channel: firstname.lastname@example.org
In the event that we or some of our assets are sold or transferred or used as security, your personal information may be transferred to third parties as part of that transaction.
8. Access to personal information by companies that work with or on behalf of Experiment X
Some of our operations, such as our electronic commerce, may be managed by service providers who are unaffiliated companies. These companies may share personal information with their affiliates and with service providers whom they engage to perform services related to our Site or the operation of our business.
Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfilment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your personal information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your personal information for any reason other than to provide you with those specific services.
If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers. Our delivery service providers are asked not to use your personal information for any purpose other than making the delivery.
Your personal information may also be used by a certified third party providers such as medical laboratories who conduct blood test, phlebotomists, nutritionists. These companies may have access to your personal information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your personal information for any reason other than to provide you with those specific services.
9. Disclosure of personal information in legal proceedings
If we or any of our service providers is requested by law enforcement officials or judicial authorities to provide personal information on individual users, we or the applicable service provider may, without your consent, provide such information.
In matters involving claims of personal or public safety, we or the applicable service provider may provide your personal information to appropriate authorities without your consent or court process. We or our service providers also will provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving us, the applicable service provider, or otherwise as required by law. We may also disclose personal information to assist in debt collection where you owe a debt to us.
11. Biomarker information
We collect aggregated data on the number and types of tests performed to provide you with Experiment X recommendations, customize your user experience, and enhance our Services. Self-reported information is used to customize your user experience. We may include your anonymized test information and self-reported information in disclosures to third parties for the purpose of research or other applications, but no identifying information will be shared without your prior knowledge and consent.